IMPORTANT: We invite you to read this Privacy Statement carefully to learn why we collect your personal data and how it is processed by Pol Viatges, S.L., Sant Elies, 11-19, Despacho 92, 08006, Barcelona.
This policy is subject to change and should be consulted each time you decide to visit us.
This Privacy Policy was modified on 10/12/2024.
This online privacy statement of Pol Viatges, S.L., is public and accessible to all users and customers of Pol Viatges, S.L., and applies to all websites of Pol Viatges, S.L. being polviatges.com the main site or domain.
It also applies to those documents or messages issued by Pol Viatges, S.L. that link to this policy or privacy statement or, where appropriate, indicate access to it so that you know how Pol Viatges, S.L. uses your personal data.
Next, we inform you in a general way about the uses of your personal information. These uses and treatments are detailed below.
Information on the use of personal data, as provided for in Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (RGPD) and Organic Law 3/2018 of 5 December on the Protection of Personal Data and Guarantee of Digital Rights, which adapts the Regulation to the Spanish legal system and completes and develops its provisions (LOPDGDDD)..
Pol Viatges, S.L. respects your right to privacy and applies all the regulations in force in order to protect the personal data of its customers and users.
Your personal data are treated with the utmost confidentiality, having adopted Pol Viatges, S.L., as Responsible for Treatment, the technical and organizational measures necessary to ensure the confidentiality and security of personal data, avoiding its alteration, loss, treatment or unauthorized access.
In order for you to receive information and, where applicable, to be able to reserve or use the products and services offered by Pol Viatges, S.L. through the site(s) of Pol Viatges, S.L., it is necessary for you to inform us of certain personal data necessary in order to be able to personalize our services and adjust them to your interests and needs.
In order for you to receive information and, if applicable, to be able to book or use the products and services offered by Pol Viatges, S.L. through Pol Viatges, S.L.'s website(s), it is necessary that you inform us of certain personal data required to personalize our services and adjust them to your interests and needs.
We remind you that it is the user's duty to inform us of any change in their data, to Pol Viatges, S.L., and that had registered our sites, to proceed to its maintenance in the corresponding files.
In order to improve the services, we offer you, it is possible that at the end of the service we provide you, you will receive a satisfaction survey. You will be asked for an assessment of the services received and a brief comment on your experience.
We collect your personal information for several reasons:
In addition, we may collect information related to your use of our websites through various technologies, such as the use of cookies.
You may revoke this consent at any time and exercise your rights of access, rectification, deletion, limitation of treatment, forgetfulness, portability of data and opposition by the means indicated in the chapter "EXERCISE OF RIGHTS" of this document.
Pol Viatges, S.L. collects personal data through several channels: on the website polviatges.com; in the call center of Pol Viatges, S.L.; in the same physical centers of Pol Viatges, S.L., when requesting a quote or a service; on the page of Pol Viatges, S.L. on Facebook, Instagram, X, YouTube, WhastApp.
In any case and as long as it is applicable, we will give you the option of refusing to allow us to use your data for the purpose of sending or advertising communications.
For the management and fulfillment of the object of the contract, it may be necessary (and mandatory for the provision of the service), that your data (including information on allergies, food intolerances, etc.), have to be communicated to suppliers such as:
For the management and fulfillment of the object of the contract, it may be necessary (and obligatory for the provision of the service) that your data (including information on allergies, food intolerances, etc.) have to be communicated to providers such as airlines, shipping companies, hotels and other service providers, which will be obliged to use the data solely and exclusively to fulfill the object of the contract.
These providers, depending on the country of destination of their trip, may be located in countries for which it is necessary to carry out an international data transfer including, if applicable, those that do not offer a level of protection comparable to that required by the EU, and are therefore considered to be an international data transfer expressly authorised by the interested party.
In the same way and according to the Federal Legislation of the United States of America, your personal data will be accessible to the Department of Customs of the United States in case you contract a flight that has origin, destination or stopover in that country.
You authorize us to communicate data such as Name, NIF, Bank Data, etc., to the Financial Institutions with which Pol Viatges, S.L. works for the sole purpose of managing transfers, collections and payments arising from the commercial relationship and the use of our services.
The public administration within the scope of its competences. Pursuant to the provisions of Royal Decree 933/2021, of October 26, establishing the documentary record and information obligations of natural or legal persons who contract lodging and motor vehicle rental activities, the data collected may be accessible to the police and public authorities in the performance of their respective powers in the field of prevention, detection and investigation of crime assigned to them.
Personal data will not be communicated to third parties, except by legal obligation or court order.
Finally, you authorize us to send the necessary information for the process of any incident covered by your insurance company and that it may require.
An international data transfer involves the processing of personal data involving their transmission outside the European Economic Area (EEA). This may involve both a transfer or communication of data and the processing of data on behalf of the data controller in Spanish territory.
The following figures are involved in an international transfer:
In order to perform the service you have contracted with us, it may be necessary to transfer and store your personal data in a country outside the EEA. In addition, your information may be handled by staff operating outside the EEA who work for us or for our service providers.
Pol Viatges, S.L. transfers personal data outside the EEA in a safe and lawful manner. Because some countries lack regulations governing the use and transfer of personal data, we take steps to ensure that third parties comply with the commitments in this Policy. Such measures may include reviewing the privacy and security standards of third parties and signing specific contracts, based on the standard contractual clauses adopted by the European Commission.
Service providers located outside the EEA, such as Facebook, Inc. or Google, LLC, may have access to your personal data. These providers are adhered to the “Privacy Shield”, which commits them to protect your personal data under rules and safeguards established by the European Union.
You may revoke your consent at any time in order to allow your data to be used in a specific manner. Such revocation of authorization may not have retroactive effect.
Realization and management of the contracted service and invoicing
Without the requested data it will not be possible to carry out the service.
The personal data, as well as those related to the service will be kept in our files for the time necessary to be able to make effective the guarantee of the service provided (5 years).
The data relating to the invoicing of the service will be kept in our files for the time necessary to comply with the legal and fiscal obligations applicable to the services provided by Pol Viatges, S.L. (5 years + current year).
With regard to this data processing, you may, if you consider it necessary, exercise the following rights:
Editing Queries
Personal and contact data, images, will be kept in our files for the time necessary to carry out the requested management.
If you consider it necessary, you will be able to exercise the following rights with regard to this data processing:
Quality Service.
In order to comply with our commitments of quality with the client, we carry out a survey punctually to know the satisfaction with the work carried out to our clients and users in order to be able to improve our services.
These surveys are carried out by electronic means (you receive an e-mail with a link to the website where the survey is carried out) and they do not collect any personal data additional to those you have previously provided.
In any case, the personal contact data collected for the purpose of sending you the quality survey will only be used if you give us your explicit consent.
Personal data relating to this processing will be kept for this purpose for 3 months.
You may, if you consider it necessary, exercise the following rights with regard to this data processing:
Information on the services of Pol Viatges, S.L.
In order to keep you informed about the services provided by Pol Viatges, S.L. and about specific promotions, we need to treat your contact details.
On the other hand, in each communication sent you will be offered the opportunity to unsubscribe from them; additionally, you can exercise the rights indicated below at any time.
You may, if you consider it necessary, exercise the following rights with regard to this data processing:
Elaboration of budgets
The data that you provide us, for the preparation of the budget, will be kept in our files until you inform us of the decline of its execution or up to 2 years after this period will be deleted. Otherwise they will become part of the processing of Service Realization.
You may, if you consider it necessary, exercise the following rights regarding this data processing:
Study of job applications
The data you provide us, to participate in our recruitment processes, if you are selected for the next phase, we will inform you of this decision. The data provided by you will be kept for a maximum of 1 year last which will be deleted.
If you consider it necessary, you may exercise the following rights with regard to this data processing:
Navigation
By browsing Pol Viatges, S.L. you can collect unidentifiable data, which may include, IP addresses, geographic location (approximately), a record of how services and sites are used, and other data that can not be used. be used to identify the user. Among the non-identifying data are also those related to your browsing habits through third-party services.
We use this information to analyze trends, administer the site, track the movements of users around the site and to gather demographic information about our user base as a whole.
Service reCAPTCHA
The browsing IP address will be sent to Google as part of the system in order to discern a human from an automated form filling and submission system.
Full details about Google's privacy policy can be found at https://policies.google.com/privacy?hl=en.
Communication between IATA partner airlines
The data you provide may be communicated to airlines for the following purposes: Real-time flight updates, proactive notifications in case of service interruption (cancellations, delays, etc.), luggage related updates, automatic sending of change of reservation information or boarding card for the following available flights.
These contact details will be managed by IATA member airlines under their own conditions. You can consult the aspects related to the use of these data and your data protection rights on the website of the airline concerned and which is indicated on your ticket or air reservation.
We use the reCAPTCHA service of Google Inc. (Google) service to protect the data sent through the forms on our users' pages. This service differentiates data sent by individuals from automated messages and involves the transmission of IP address and other data required by Google to use the reCAPTCHA service. For this purpose, the data will be transmitted to Google to be used. The IP address will be encrypted by Google in the member states of the European Union as well as in the states associated with the European Economic Area. Only in exceptional cases will IP addresses be transmitted to Google's server in the United States for encryption. On behalf of the owner of this website, Google will use this information to evaluate the use of the service by users. The IP address transmitted by reCAPTCHA will be kept separate from other Google data. The Google privacy policy applies to this data. Full details of Google's privacy policy can be found at https://policies.google.com/privacy?hl=en.
By using the reCAPTCHA service, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
This website uses Google Analytics, a web analytics service provided by Google, Inc. a Delaware company whose principal office is at 1600 Amphitheatre Parkway, Mountain View (California), CA 94043, United States ("Google").
Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the website. The information generated by the cookie about your use of the website (including your IP address) will be directly transmitted to and stored by Google on servers in the United States. Google will use this information on our behalf for the purpose of tracking your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage.
Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google.
You may refuse the use of cookies by selecting the appropriate settings on your browser, however, you should be aware that if you do so you may not be able to use the full functionality of this website. By using this website you consent to the processing of information about you by Google in the manner and for the purposes set out above.
In line with our philosophy, we consider the protection of your personal data to be fundamental. Therefore, we inform you that, regarding the privacy of your data, you have the following rights:
You may direct written communications for the exercise of your rights to:
Pol Viatges, S.L.
B-62576590
inscribed in the Comertial Registry of Barcelona, in the volume 33733, page 144, sheet B235760
sending your requests to the following address:
Pol Viatges, S.L.
Sant Elies, 11-19, Despacho 92, 08006, Barcelona
You can also direct your communications through the following channels:
Submitted data requests may require you to provide additional documentation necessary to confirm your identity.
You can also complain directly to the Spanish Data Protection Agency (AEPD) in these situations:
In any case you can obtain general information about privacy and Personal Data Protection at the following link: www.agpd.es
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